- S
Very, very expensive. Claimed to produce a chair to our measurements but actually only supplied stock sizes to our measurements. Unclear Invoice and verbal sales claims led to subsequent supply being different to what we thought we had bought. Errors occurred when changes were made. However, the firm were very good in working to correct their errors and fair in paying compensation where appropriate. All admin staff were very helpful but seemed to be backed by horrendous bureaucracy. I could have
- R
Not bought as chair yet as they are expensive. Hoping to save up to purchase one this year
Avoid like the plague. Good liars. Takes about 4 hours for the demo and you only get the cost at the very end and if you can't afford it they are not interested but push to get a loan even if you don't want one
- C
My parents purchased 2 leather rise and recline chairs following a home visit by a lovely man called Tim. The chairs were made to measure for both parents. From order to delivery took just 2 weeks. The quality of the chairs is excellent.
Did what I expected them to do
- W
- M
- B
- P
Dishonest
- H
- E
The seat was too hard for me to sit on, could not get a refund, first they said it was out of the time frame then changed it to say it was because it was bespoke. Agreed to me having the seating changed on the chair, still waiting, apparently they only have 1 spare chair to use while mine was taken away as a replacement until it is done, 1 chair? For a big company like this, and there are 6 people waiting for it before me. Ridiculous. Would not recommend this company at all.
- T
Despite 2 delivery dates , before delivery. I am very happy with my chair
The seat on very expensive Willow chair is fabric not sitting right not will come and look at this
- D
I will never buy from them again! It was half truths from start to finish! I’m left with very expensive furniture which in my opinion isn’t worth half what I paid! I strongly recommend reading the reviews. I wish I had! I’d now be £11.485 better off . Don’t believe the sales person when they tell you that your chairs are bespoke, untrue in my opinion! Very disappointed from Canterbury
- F
Excellent service
Haven't got the chair yet
We would have been very pleased with chair, but it was missing a vital part (for us) that we were told came as standard and is what we purchased. Not sure if this is correct, but they agreed to retro fit this item. However that meant that the chair had to be returned and we were with out the chair for a couple of weeks. Customer service was ok, but it was only when we spoke to the Manager that things started to happen. All of this rather took the shine of this lovely, but very expensive chai
comfortable
- K
Superb demo and speedy delivery
- L
I'm delighted with my chair. I'm small and the chair is made to fit me. Very comfortable.
- G
The whole purchase was excellent. Delivered on date suggested. I'm delighted with my purchase.
I have had my chair for sixteen plus years. It works as well today as the day I bought it. I have never allowed children to play with it.
- A
The perfect chair as a result of perfect service!
Lost 1/2 day wages due to delivery not happening when was told ??
why buy when no price, How do i know theres 50 percent off?
I love my riser ,matter fact we have another one now but not the same brand (the wife has the other one, but I prefer mine!!) Thanks Mansell.
Price and comfort important
- Mr W
No power to technology table Table magnet not strong enough to hold a book when inclined. Chair too wide (poorly specified). Chair movement slow Will not move to the stand up position Chair hard and not very comfortable No storage provided for the electrical supplies Users instruction manual not specific and lacks detail of the product supplied especially the electrics. The two power supplies provided are not mentioned. The warranty is too short for this "Bespoke" but poor product at it
My order from day 1 went very smoothly.Excellent staff .Surely will recommend to friends & family.
- V
- Mr.
very good quality,made to my measurements,fitted and all explained by the delivery team.value for money
We purchased the additional overhead light and electronic tray with light but are disappointed in that the tray interferes with allowing a grip for rising and also cannot be used for anything else but reading support or electronic port and charging. The overhead light is not particularly bright. My opinion is that it is overpricedfor its value
I would prefer to know basic prices before I pursue any further information of the chairs.
- Ms B
Dissapointed, not as comfortable as I thought it might be.
- Ms W
excellent service
- Mr J
- Mr L
I have not received my riser chair so unable to comment
Bad experience all the way through. Beware
Very Pleased!
- Mrs H
Cannot say yet as I haven’t made a purchase
- Ms M
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